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FAQ: Solar Warranties

October 13, 2018

Today we help shine a light on the industry’s best 25-year solar warranty and answer all of your questions.

 

Q. What’s the advantage of a single warranty on the whole system all from one manufacturer?

A working solar system is composed of many components that turn sunlight into usable power for your home. With our SunPower® solar panel system, all the components are designed and engineered to work together, so you get the confidence of knowing that not only will the system work better together, but also that, should anything go wrong, you have one company, SunPower, backing your entire system --  not just a single component. If there is an issue, you have just one phone call to make.

 

Q. Is length of coverage the most important part of a manufacturer’s warranty?

While length of coverage is an important factor, it is equally as important to understand how comprehensive that coverage is. If something goes wrong with your system, do you know who to contact, or will you have to juggle amongst multiple manufacturers for your solar panels, inverters, racking and monitoring system, each of which is responsible for only their specific component of your system? It is also important to know that if your system does need repair, are you responsible for  additional expenses such as shipping and labor. These considerations that Air Sun Solar took into account when partnering with SunPower and upholding their industry-leading Complete Confidence Warranty.

 

 

Q. I saw that another brand offers a warranty that also provides 25 years of coverage. Is this the same as SunPower’s warranty?

Other manufacturers, many of which are new to manufacturing solar, are trying to catch up to SunPower’s 30+ years of dedicated solar experience, and to the exceptional terms of our Complete Confidence warranty. Many of them include hidden charges, such as shipping and labor costs, and don’t cover all of the many parts that go into a working solar system – panels, inverters, racking system, monitoring hardware and software. Air Sun Solar provides panels from SunPower, which is the only company that offers one comprehensive product, power, and labor warranty for all components, because we engineered and designed the entire system.

 

Q. Why does SunPower claim to have the best power warranty in the industry and how does this benefit me?

Over time, all solar panels lose a small amount of production, measured by its annual degradation rate. Air Sun Solar provides SunPower panels, which have the lowest degradation rate in the industry. This means that a system with our SunPower panels is able to produce more power for longer periods of time. All backed by SunPower’s 25-year Complete Confidence warranty.

 

Q. What does it mean when the product and power warranties reflect different lengths of coverage?

Homeowners should be suspicious of product and power warranties with separate lengths of terms. Product warranty covers defects, and power warranty covers how much power the system is producing. The value of longer power warranty is depleted if the product generating the power breaks and is no longer warranted.

 

 

 

 

Q. Why should I consider SunPower, when some competitors offer higher wattages?

The “efficiency” of a solar panel determines how much power can be generated in the same amount of space (power density). Some solar panels try to compensate for lower efficiency by creating larger-sized panels to increase wattage, but this does not solve a homeowner’s power needs since the home’s available roof space cannot change. By using SunPower’s high efficiency panels, you’re able to produce more power in the same roof space than conventional panels.

 

 

Q. Why is shipping and labor important coverage? Isn’t it cheap to replace a panel?

Hardware is only part of the total cost of getting a home equipped with solar. Other costs include product shipping, handling/packaging, installation, and other labor costs. Air Sun Solar, along with SunPower covers all of this, because we know that anything short of end-to-end coverage will result in homeowners unexpectedly having to pay extra hidden costs.

 

Q. If I think I have a problem, what do I do?

You can contact our team who can handle your claim directly with SunPower for you. We’ll help make sure your system is up and running as soon as possible –at no extra cost to you.

 

 

Are you ready to learn more about the benefits of Solar? Simply click here.

 

Air Sun Solar provides all homeowner’s living in Fresno, Visalia, Clovis, Tulare, Hanford, Lemoore, Reedley, Sanger, Selma and the surrounding Central Valley, SunPower's Complete Confidence Warranty.

 

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